1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, username, password (encrypted), phone number, and city when you register.
- Purchase Information: Billing address, shipping address, payment method details (processed securely β we do not store full card numbers).
- Profile Information: Gaming preferences, platform preferences, tournament history, and team memberships.
- Communications: Messages you send to our support team, reviews you submit, and community posts.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent, clicks, search queries, and navigation patterns.
- Transaction Data: Purchase history, cart activity, wishlist items.
- Cookies and Tracking Technologies: See Section 4 for details.
2. How We Use Your Data
We use your personal information for the following purposes:
- To create and manage your account and provide our services
- To process orders, payments, and arrange delivery
- To communicate order confirmations, shipping updates, and support responses
- To personalize your experience and recommend relevant products and games
- To manage tournament registrations, team memberships, and esports features
- To send marketing emails and promotions (only with your consent)
- To comply with Saudi Arabian laws and regulations
- To detect and prevent fraud, abuse, and security threats
- To improve our platform, products, and services
3. Data Sharing
We do not sell, trade, or rent your personal information. We may share your data with:
- Payment Processors: mada (SAMA), VISA, Mastercard, Apple Pay, STC Pay β for secure payment processing.
- Shipping Partners: Saudi Post (SPL), Aramex, DHL β to deliver your orders.
- Cloud Services: Our hosting provider (servers located in the Kingdom of Saudi Arabia).
- Analytics Providers: Google Analytics (anonymized data only).
- Legal Authorities: When required by Saudi law, court order, or government request.
All third-party partners are bound by data processing agreements that restrict how they can use your data.
4. Cookies
We use cookies and similar tracking technologies. Types we use:
- Essential Cookies: Required for the website to function (login sessions, cart, security).
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
- Preference Cookies: Remember your settings (language, currency, display preferences).
- Marketing Cookies: Used with your consent to show relevant ads on other platforms.
You can manage cookies through your browser settings or our Cookie Policy page.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Passwords hashed using Argon2id algorithm
- PCI-DSS compliance for payment processing
- Regular security audits and penetration testing
- Access controls limiting employee data access on a need-to-know basis
- Servers located within Saudi Arabia
6. Your Rights (PDPL)
Under Saudi Arabia's Personal Data Protection Law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Objection: Object to certain types of processing, including direct marketing.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise your rights, email: privacy@shopingksa.com
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until you delete your account + 30 days
- Transaction records: 10 years (Saudi tax and commercial law requirements)
- Marketing data: Until you unsubscribe or 2 years of inactivity
- Support communications: 3 years
8. Children's Privacy
ShopingKSA is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately at privacy@shopingksa.com and we will delete it promptly.
9. Policy Changes
We may update this Privacy Policy periodically. When we make significant changes, we will notify you via email and a prominent notice on our website at least 14 days before the changes take effect. Continued use of ShopingKSA after changes constitutes acceptance of the updated policy.